Shipping&Return

We need to provide our customers with delivery methods that are economical, reliable, and efficient.  To that end, MG Studio offers our retail customers United States Postal Service (USPS) Priority, Parcel Post & First Class Shipping.  Which method is available to you will depend on your shipping address and the weight of your package. All plans include tracking so that we can ensure that your package arrives intact and on time.

MG Studio does offer free in-store pick-up as a shipping option. We do ask that you wait for a notification that your order has been completed before attempting to claim your package and that you notify us if you are unable to pick your order up within a week of placing your order. Our pick up located inside of Directions Salon at 3011 W. Grand Blvd. Detroit, MI, 48341.  Please be aware our location is also on the second floor. Unfortunately, Directions Salon is not handicap accessible.  MG Studio, however, if you let us know during your pick up order notification, we will be honored to bring your order to your car. 

We ship our orders out Monday through Friday, with the exclusion of national holidays.  Orders received over the weekend will be processed the following Monday.  Though we will always pack and prepare retail orders for shipment within two business days, the speed of delivery will depend on your distance from our headquarters in Detroit, MI, and the Shipping Provider and Method that you select.

We use tracking information to provide you and us with real-time information on the status of your order. If you believe that your package has gone missing, please follow these troubleshooting steps before you contact MG Studio Customer Service: 1) Log in to your account on mgstudiosalon.com and go to View Order Status. Click on order you wish to track. The status of the order will be listed just below the order number and date. If it is marked as 'Shipped,' you can scroll to the bottom of the page to see a  tracking number. Click on the tracking to see if your package is still in transit or if a delivery was attempted but not completed; 2) Check your invoice carefully to ensure that you entered your shipping address correctly. 3) Speak directly with your local mail carrier (not your post office)and inquire whether he or she recalls delivering the package to your doorstep. Mail carriers are the best source of information and the easiest way to obtain detailed information on your delivery; 4) Packages were sometimes in an unexpected location, e.g., in the mailbox when you were expecting them to be at the door or vice versa. Inspect the entire delivery area and front and back doors (if applicable)to make sure your package is not hiding in plain sight. If you have followed these recommendations and are still unsure of your delivery status, please email our Customer Service team at info@mgstudiosalon.com with your order number and any information you have regarding your attempts to verify the shipment address and delivery status of your order. We will contact you within one business day to assist you with your inquiry.